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Retention – There is a greater need than ever to think differently about engagement and the impact it will have on your business! It is important to think about whether or not you have affinity with customers – and how do you drive more engagement but at a reduced cost? Questions answered through web self service and social will drive more engagement with customers and meet promises – as a result, customers will advocate and recommend you to others. To find out more visit http://www.oracle.com/service-psychology
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