Published
Tony Hsieh has been showing that it is possible to have a sucessful company where everyone is happy: employees, customers, and investors. His main idea is to be extra selective to hire people that match the company's culture. By doing so, the company exceeds in customer care and, as a consequence, get 75% of the revenue from returning customers and word-of-mouth.
- Category
- Business
- Tags
- business, internet, ecommerce, customer, care, ideas, tony hsieh, zappos.com
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