Going ‘Over The Top’ with Hospitality at Mastro’s Restaurants

To give customers the ultimate hospitality experience, you have to go “over the top.”

Visiting Mastro’s Restaurants is not just a culinary adventure. Dining at one of their stellar spots means you will be treated to great steaks, seafood and drinks. But it also means you will be treated like a VIP.

Watch to learn about elevated dining experiences, responding to customer feedback, and advice for hospitality hopefuls.

#mastros #restaurants #finedining #calibbqmedia #entrepreneur #landrys

@calibbqmedia @entrepreneur @mastrosofficial

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Chapters:

[02:22] - What is Mastro’s?
[06:10] - Making Guests Happy
[13:50] - Expansion Plans for Mastro’s
[19:30] - Building Customer Loyalty
[23:24] - Never Stop Learning

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Mastro’s believes in creating “Guests for Life” — people who are so loyal to the Mastro’s brand that they will continue to be patrons forever.

The reason the Mastro’s brand continues to be held in such high regard is because of their consistency. When guests dine there, they know they will receive a top-quality experience from the minute they step inside.

Along with their famous 2-foot-tall Seafood Tower, Mastro’s is also known for exceptional aged USDA Prime steaks and craft cocktails presented with dramatic flair (and a cloud of dry ice).

“We'd like to know what your favorite drink is. We like to know how you like it, and we will make sure that it's served that way. We want to make sure that your experience is over the top,” says Tim Whitlock of Landry’s, Inc. which owns Mastro’s along with many other notable restaurant brands like Morton’s The Steakhouse, Bubba Gump Shrimp Co., and Joe’s Crab Shack.

“You might have spent $500, but you're going to go, ‘wow, that was amazing.’”

Episode Links:
Mastro’s Restaurants Online: https://www.mastrosrestaurants.com/
Mastro’s Instagram: https://www.instagram.com/pizzahq_/
Landry’s Inc: https://www.landrysinc.com/

MASTRO’S RESTAURANTS —

Patrick Barrett:
Patrick Barrett is the Regional Vice President of Mastro’s Restaurants. He joined the company in the summer of 2005 as a new opening hire in Newport Beach and has set the example of possibilities with “promotions from within.”
Growing through the ranks after his initial job as a bar back to bartender, then manager to general manager and most recently from Regional Director to Regional Vice President.
Patrick was the recipient of the Mastro’s concept General Manager of the Year Award for the collective successful efforts of his team in 2015.

Tim Whitlock:
Originally from Arizona, Tim Whitlock boasts a remarkable career spanning over 30 years in the dining and hospitality industry, primarily within the realm of fine dining. Whitlock’s journey began as a busboy at Black Angus Steakhouse and steadily climbed the ladder.
Whitlock’s dedication and passion for hospitality never wavered, as he continued to flourish in the industry. Over the years, he gained invaluable experience, working with renowned establishments such as Ritz-Carlton in St. Louis, The Capital Grille, and The Oceanaire Seafood Room. Whitlock’s unwavering commitment to excellence was evident when he seamlessly transitioned to Landry’s, Inc. after the acquisition of The Oceanaire Seafood Room. Eventually, he took on a significant role as the Senior Vice President over Morton's The Steakhouse.

Mastro’s Restaurants LinkedIn: https://www.linkedin.com/company/mastro%27s/

ABOUT RESTAURANT INFLUENCERS:
Restaurant Influencers is a weekly video podcast series presented by Entrepreneur Media and Cali BBQ Media. Every week host and restaurant owner Shawn Walchef (@shawnpwalchef) talks with business leaders like Rob Dyrdek, Elizabeth Chambers, Stratis Morfogen, Chris Comparato, Meredith Sandland, Jon Taffer, and more, about their secrets to Smartphone Storytelling, marketing, branding, and how to show up where customers are engaging online.

Published by Entrepreneur Media - https://entreprenuer.com
Produced by Cali BBQ Media - https://content.calibbq.media

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