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IKEA is retraining call-handlers as interior design advisors

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An AI chatbot answers nearly half of customer inquiries. But rather than losing their jobs, call-handlers are reskilling to offer advice as part of IKEA’s interior design service. Customers pay for a video call with a design adviser who can order floorplans and other design tools to help them. 8,500 call-handlers have made the leap to design advisers since 2021. #ikea #ai #customerservice #reskill #jobs
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