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Reputation can make or break each business. But can it be really managed when it is so easy for anyone to flood the web with bad reviews about your service? What can you do when those reviews are really ungrounded? And what if you really messed up?One of the on-going challenges of every business is to build and maintain good reputation. "Being good"" is obviously essential for having a good reputation but is not at all enough. This session will reveal some real life example how negative feedback can be handled in such a way as to convert unhappy prospects or customers to be happy.
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