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Matthias Holweg: Improving white-collar productivity

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At his Inaugural Lecture as American Standard Companies Professor of Operations Management, Matthias Holweg identified the root causes that restrain white-collar productivity and impede process improvement, with recent advances in communication technologies such as email only exacerbating the problem and are linked with poor mental health and stress. Holweg proposed ways in which machine learning could improve processes within the office.

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Academic
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