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Mark Hurd: Walgreens Trasforms Customer Experience

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Mark Hurd: All right. Tim, welcome.
Tim Theriault: Good morning.
Mark Hurd: Tell me, what's Walgreen's up to right now, what are you doing?
Tim Theriault: First of all, it's the transformation of our stores, which we call the well experience. We rolled out a loyalty program, and that's given us new data and insights about our customers that we can use to work with our suppliers and our vendors. And then finally we're moving to a personal relationship with our customers, which, in retail, has never been seen before. So we could take all this social, mobile, analytics and then really, through the mobile app, engage our customers in ways that we'd never been able to before. And then finally, we're going global. We'll have 370 distribution centers around the world, servicing 180,000 pharmacies, and doing that in 20 countries. And much of that is thank you to our relationship with Oracle. So thank you to you, Mark.
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